Local AD stores supply spare parts and vehicle fluids to car workshops in their district. A customer service concept has been developed for the order management of lubricants with the Replenisher system. AD stores offer existing and new customers monitoring and automatic re-ordering of lubricant products using the Replenisher wireless sensor system and the order management functionality that comes with it. As the AD store staff takes over monitoring and dispatch decisions for replenishment, the customers are left with more time to focus on their core activities.
Moreover, the AD store staff has gained a better understanding for each customers consumption patterns. All in all the Replenisher system stands for less time spent on monitoring, better customer service, and an excellent planning tool for order dispatches.